FAQ

Frequently asked questions

We direct bill with a variety of insurance companies. If your insurance allows direct billing, we probably work with them. In cases where your insurance does not allow direct billing, you will be provided with a receipt which you can submit to your insurance company.

A psychologist studies how we think, feel & behave from a scientific viewpoint. They apply this knowledge to help people understand, explain & change their behaviour. But there is a lot more to it than that. For a full overview of what a psychologist does, click the link below. (It’s a handy-dandy fact sheet that Landon helped produce in his time as the chair of PAA’s Social Justice Committee)

Learn More here.

At Approach, all psychologists follow the recommended fee guideline from the Psychological Association of Alberta – Fees for various services are posted here.

Life is expensive and we understand that these prices are not manageable for everyone. If you want to meet with a psychologist but you can’t afford it, you can apply for reduced fees; no judgement. Email us for more information at

The simple answer is yes. Technically, the answer could be no, but if you are reading this, it’s probably yes. Psychology is meant for everyone.

People often wait until they hit rock bottom before seeking help. We don’t recommend that. The goal is that you will process and deal with increasing stress, conflict, struggles, and unhealthy coping mechanisms before you get to a breaking point. We want to create a plan to benefit you and your mental wellness long-term. Like patching holes in a boat before it sinks. For your sake, we want to prepare you for the storm instead of towing you out after.

There is no set schedule for growth. Every person is facing unique challenges, so everyone will need a different number of sessions. Instead of planning to meet your therapist for a set amount of time, it’s a good rule of thumb to think in groups of 3. After your first 3 sessions, you should have a better understanding of what is going on and can plan with your therapist for the next 3 sessions. Keep planning in groups of three until you (and your therapist) feel it’s a good time to stop.

First, as health professionals, everything you say is confidential. Nothing leaves the session unless required to do so by existing legislation. Second, who cares. You are taking care of yourself and pursuing positive change. There is no judgement or shame in trying to be your best self. And if you do care? That’s okay. We can help you with that too.

Have a question?